Our CRM Solutions helps businesses acquire, retain and develop profitable customer relationships. Integrated Sales and Customer Service functionality enable employees to share information across teams and departments to increase sales success and deliver superior, consistent, efficient customer service, reducing costs and ensuring long term customer profitability. It has a low cost of ownership, rapid time to productivity, and high return on investment.

We customize the CRM Solutions to meet the needs of customers across a broad spectrum of vertical industries and will revolutionize the way you do business in today's marketplace. It helps businesses automate and integrate customer based strategies and processes for increasing revenues and customer satisfaction, reducing costs, and ensuring long-term customer profitability.

FEATURE LIST

Contact & Marketing Module
Account Management
Contact Management
Campaign Management

Sales Force Automation & Opportunity Management
Sales Lead Management
Automatically Lead Routing to opportunity
Opportunity Management
Quotation generating with integrated Microsoft Word. User can customize cover
letter and general terms & condition in execute time.
Quotation tracking
Product Information Storing with product based terms & condition and specification
Forecasting future sales performance

Customer Support Management
Service Level Management
Service Contract Management
Case Management
Knowledgebase
 
User management
User Class Management
Features wise user permission Management
 
Activity Management
Details history viewing facility when activity is executed

Task Management
Sharing various data files among the workgroup
Robotic Reminder for notification
 
Email Management
Correspondence and Mail merge
Separate mail communication panels for Accounts, Campaigns, Tasks and users
 
Reports
Viewing, Exporting and printing based on permissions

 Templates
Cover letter
General Trams & Condition
 

DETAILS

Contact and Marketing Module

A comprehensive contact marketing, and account management system to be designed to organize and track information (including follow-ups) for contacts and businesses.

Features & Benefits:

Ability to track unlimited accounts with unlimited contacts.
Print accounts, contacts and management reports.
Ability to maintain every important piece of information for a prospect or customer.
Measure the effectiveness of marketing campaigns.
Easily manage groups of accounts or contacts.
Manage workload and measure effectiveness of staff.

Task Management

Ability to schedule unlimited tasks for an account or contact.
Automatically notify staff when work needs to be completed.

Sales Force Automation and opportunity Management

A complete quoting, opportunity management, sales force automation to be designed for use with the module above. 

Features & Benefits:

Lead Management
Opportunity management.
Track quotes by customer, sales representative, status, and type.
Perform sales forecasting.
Email and print quotes with ease.
Produce quotes, invoices.
Better sales pipeline management.
Once a quote has been accepted, it can be processed as an order.

Customer Support Management

A complete service order, maintenance contract tracking, and technician scheduling proposed system. It will track all service issues ranging from telephone support to on-site repair.

Features & Benefits:

Produce service orders; by customer, tech, problem, status, type.
Create unlimited service order notes, problem descriptions, and work performed.
Track items serviced and parts/labor used on an order.
View technician schedules one at a time or as a group.
Maintain maintenance contracts: hourly, metered, time.
Track technician time, both billable and non-billable for each order.
More profitability from better tracking of technician time.
Track service orders by customer, technician, and problem.

For additional information or a free trial, contact:  Tel: +88-02-8120368, 8129971 E-mail: info@egenerationglobal.com, Web: http://www.egenerationglobal.com